Effective Date: June 3rd, 2025
TrainMyAgent ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal and business data in connection with our AI agent development and deployment services.

1. What We Collect

We collect limited personal and organizational information to provide our services effectively. This may include:

• Contact Information: Name, business email, company, role.
• Business Data: Workflow documentation, API access, credentials (via secure methods), and sample data to build and train your agent.
• Usage Data: Limited telemetry related to agent performance (unless explicitly disabled).
• Website Analytics: Non-personal, aggregated analytics such as page visits or time spent, for site improvement.

We do not collect personal user data from inside your deployed agent unless explicitly configured and consented to for support or optimization.

2. How We Use Your Data

We use your data solely for the purpose of delivering, maintaining, and improving the services you subscribe to:

• Designing and deploying custom AI agents.
• Troubleshooting issues or optimizing agent performance.
• Providing support, onboarding, and training.
• Communicating updates and relevant service information.

We do not sell, rent, or share your data with third parties for marketing or commercial purposes.

3. Data Custody & Security

By default, all agent-related data—including prompts, embeddings, and outputs—remains inside your infrastructure or your isolated cloud instance.

If hosted in our managed cloud:

• Each client receives a single-tenant deployment (no shared memory or compute).
• Data encryption is applied in transit and at rest.
• Access is strictly limited to authorized personnel for support purposes only.

We follow best practices in infrastructure security and can implement compliance-aligned safeguards including HIPAA, GDPR, and SOC 2 readiness upon request.

4. Your Rights

You have the right to:

• Access or correct the personal information we hold about you.
• Request deletion of your data (subject to contractual obligations).
• Request an export of your data, if applicable.

Email us at privacy@trainmyagent.com to exercise these rights.

5. Cookies & Analytics

We may use essential cookies and analytics tools (e.g., Plausible or equivalent) on our marketing website to understand site usage. These tools collect no personally identifiable information and are compliant with GDPR/CCPA.

6. Third-Party Services

If you choose to integrate your agent with third-party platforms (e.g., Slack, Salesforce, NetSuite), we act only as a processor of data flowing between those systems. Each platform’s privacy policy governs their use of your data.

7. Data Retention

We retain project and account data only as long as needed to provide the Service or as required by law. You may request deletion at any time after your subscription ends.

8. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated via email or posted on our site. Continued use of our services after changes indicates your acceptance of the updated terms.

9. Contact Us

For privacy-related questions or concerns, contact:
Email: privacy@trainmyagent.com